DELIVERY
How often will water be delivered to me?
For water package plans, we deliver to you approximately once a month. You can also schedule extra deliveries if you need additional water or other products by logging into your online account or calling our Customer Service Department at 736-5800. Obviously, if you’re a No Contract customer, you will custom select your date and time when you place each order.
Do I have to be home to receive my water delivery?
You are only required to be home to receive a water delivery if we are arriving to set up or pick up a water dispenser at your home. You do not need to be at home to receive regular deliveries. Just leave your empty water bottles at a pre-arranged location and we will replace them with your new delivery. We also make it convenient for you to manage your deliveries online, and can even send an email reminder to you to help you remember to leave your empty water bottles out for collection on your next delivery day.
Do I have to lift anything when my delivery arrives?
We recommend you are home for your first delivery especially if you have ordered a water dispenser and our big bottles. If you are a big bottle customer who ordered a dispenser, we prefer the driver sets your water dispenser and water bottle for you to ensure that it is working properly. She or he will also show you how to replace the bottle when it is empty. If you need help during one of your regularly scheduled deliveries and are home to receive your deliveries, your driver will be happy to assist you with replacing an empty water bottle with a full one or moving any of our products.
Can I change the number of bottles I receive per delivery?
Absolutely. We know things change, that’s why you can change your order at any time without penalty. Feel free to modify your account online or by contacting Customer Service.
Rescheduling, Adding, Skipping or Suspending Deliveries.
You can reschedule a delivery within 30 days of your original delivery date. If you are Package Plan customer, your monthly invoice will not change – you will still be charged your Package Plan fee once a month, even if you have rescheduled your delivery to a different date. If you need to skip a delivery entirely, you will still be billed the normal monthly fee. If you are a No Contract customer, you have the option to change or reschedule your deliveries at any time. However, you may be subject to an additional rush charge.
MANAGING YOUR ACCOUNT
If you decide to create an account, you can manage your account online 24 hours a day, 7 days a week. After you receive your first delivery, you can manage your account online, where you can view your bills, modify your upcoming deliveries. It’s a great time-saver!
Can I change my service plan?
You have the flexibility to switch between our Package Plans and No Contract option at any time without penalty by contacting Customer Service.
BOTTLE USE
Our Bottles are to be used for Oasis Water ONLY.
To avoid any cross-contamination, please do not use the bottles for other beverages like juice or alcohol punches.
Bottles are not to be used to store hazardous chemicals or materials e.g. fuel, pesticides fertilizer etc.
Failure to comply with these guidelines can result in loss of deposit and a charge for a replacement bottle.
DEPOSITS AND FEES
What is your bottle deposit policy?
We charge a standard bottle deposit for every 5-gallon water bottle we deliver, and issue a credit for every empty water bottle returned to us.
Do you accept other competitors’ bottles?
Yes, we do. However, we do not refill them. We return these empty bottles back to our competitor(s).
OUR WATER
How often do you test your products? What do you test for and how do you maintain water quality?
We evaluate our products through a comprehensive quality assurance program based on international food safety standards that are subject to third-party validation. This includes rigorous testing of the quality of our bottled water products, from source to bottle. We perform hundreds of tests per day on each production line to safeguard the quality of our product. Our daily testing also measures parameters including pH and plate count that act as indicators of anything unusual in the water.
We lead the local bottled water industry in testing and reporting on the quality of our products. We make quality reports on the results of our testing publicly available on our website at www.oasiswater.biz.
We also employ a rigorous production process to ensure the high quality of our water. This process includes:
• Chlorination/de-chlorination.
• Carbon and Micro-filtration
• Ozone disinfection
• Bottling and packaging control
• Plant quality control and HACCP (Hazard Analysis Critical Control Point)
How long can opened bottles of water be stored?
Bottled water can be used indefinitely if stored properly, but we recommend no more than two years for non-carbonated water. We also recommend you consume the water within seven (7) days after opening.
If you decant the water into another container, please ensure that you are decanting into a clean container, then reseal the water bottle.
If using a Dolphin® manual pump, it should be cleaned and sanitized before being inserted into every new 5-gallon bottle.
How should I store the water?
Bottled water should be stored in a cool (i.e. room temperature), dry environment away from sources of odor, such as household cleaning products, solvents such as gasoline, paint thinners and other toxic or odorous materials, and away from direct sunlight. A partially consumed bottle should be capped when not being consumed.
WATER COOLERS
What is cooler service?
Our cooler service program provides our customers with worry-free use of a water cooler. If your cooler stops working, simply contact us and we will replace it immediately, usually by the next business day or, if it is a more minor issue, on your next delivery. That’s why we say, our cooler service program is more than just a cooler rental; it’s truly a no-hassle, worry-free solution. Cold or hot great tasting water will always be available when you need it.
Cooler service billing
If you are a Package Plan customer, your cooler service fee may already included in your monthly bill. Otherwise, cooler service is billed once per month in advance (your cooler service fee at end of each month is for the next month’s cooler service). Your first invoice from us may include a pro-rated charge for the current month.
How do I clean my water cooler? How often should I clean it?
We recommend cleaning your dispenser every six (6) months. You can watch this video or follow these instructions:
Before you begin, you’ll need the following items: clean rubber gloves, paper towels, a scrub brush, a scrub pad, and boiling water. We also offer a complete Cooler Cleaning Kit for purchase.To clean your water cooler, follow these steps:
• Unplug the electrical cord.
• Remove the empty bottle and baffle (if there is one).
• Drain any water through the spigot.
• Carefully fill the reservoir with boiling water and wait 3 minutes. ALWAYS BE CAREFUL NOT TO SPILL BOILING WATER ON YOURSELF.
• Use rubber gloves and a scrub brush (never use steel wool or anything abrasive) to clean the reservoir and baffle.
• Place the baffle upside down in the reservoir.
• Drain the water through spigot.
• Pour more boiling water in the reservoir, then clean the spigots, body, and handles.
• Drain all the water through the spigots.
• Rinse, dry and replace the baffle and plastic top.
• Place a full bottle of water on top.
• If you have a hot water cooler, remove the air from the tank by opening the hot spigot until the water flows freely.
• Plug in the unit and allow a few minutes for the water in your water cooler to heat up or cool down.
IMPORTANT: Once water flows freely and air is removed, you can plug your cooler into a grounded receptacle.
Cleaning the Drip Tray: The drip tray catches occasional spills and should be emptied and cleaned monthly. To do so, remove the drip tray, clean it with mild soap and water, then rinse and dry it thoroughly.